Privacy Policy

This is the privacy policy for tnldetailing.com, the website of TNL Detailing, a mobile auto detailing business operating in and around Slippery Rock, Pennsylvania. It is written in plain English on purpose. If anything here is unclear, call us and ask.

What we collect

We only collect what you type into a form on this site. Depending on which form you use, that is:

• Your name
• Your phone number
• Your email address, if you choose to give one — it is optional
• The address where you would like the work done, and the town it is in
• Details about your vehicle, and any notes you add
• The service and add-ons you selected, and the date and arrival window you picked
• Photos you upload when a job has to be quoted from photos rather than priced up front
• The name of the person who referred you, if you tell us, so we can apply the referral discount

We do not ask for and do not want payment card details. There is no checkout on this site — payment happens in person when the work is finished.

What we do with it

We use it to contact you about the work you asked about, to turn up at the right place at the right time, and to apply any discount you are owed. That is all.

We never sell your information, rent it, or share it with anybody for marketing.

How it reaches us

Form submissions are delivered to our business inbox by email using a service called Resend, which handles the sending on our behalf. Your message passes through their systems in order to be delivered and is not used by them for anything else. Nothing you submit is stored in a database on this website.

Cookies and analytics

This site uses Google Analytics 4 to understand how many people visit, which pages they read, and which pages lead to a booking. Google Analytics sets cookies in your browser and collects a limited, non-identifying picture of your visit — pages viewed, roughly where in the country you are, and what kind of device you used. We cannot see who you are from it.

We also record when somebody taps a phone number or completes a form, as an anonymous event, so we know which parts of the site are actually useful.

We may in future use Google Ads conversion tracking, which works the same way: it tells us that an advert led to a booking, without telling us who booked. This policy will say so when we do.

You can block or delete these cookies in your browser settings at any time. Nothing on this site stops working if you do.

Text messages

If you call TNL Detailing and the call is not answered, an automated text is sent back to the number you called from, asking what you need. If you submit the quote form and tick the optional text box, you may get a text confirming it arrived. After a completed job you may get one text asking for a review. That is the whole program: service messages about your own enquiry or your own job.

Message frequency varies and depends on what you contact us about. Message and data rates may apply. Reply STOP to any message to stop receiving them, and HELP for help. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party. Your number is used to reply to you about your own enquiry and nothing else. We do not send promotions or marketing by text.

Texts are sent on our behalf by our messaging provider so they can be delivered, and by the software that runs our phone and review follow-up. Neither uses your number for anything other than delivering these messages. The full text program is set out in our terms.

How long we keep it

Enquiries and bookings stay in our email so we have a record of the work — typically for around two years, which covers a repeat customer coming back the following season. Photos submitted for a quote are deleted once the job is quoted or declined. Ask us to delete anything sooner and we will.

Children

This site is not directed at children and we do not knowingly collect information from anyone under 13.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call or text (724) 421-9729 or email cam@tnldetailing.com and we will take care of it. There is no form to fill in.

Changes to this policy

If we change how any of this works, we will update this page and change the effective date at the top. Material changes will be obvious rather than buried.

Contact

TNL Detailing
Mobile service — Slippery Rock, PA and the surrounding area
(724) 421-9729