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Common questions

Before you get in touch

• Do you really come to me?

  Yes, every time. TNL Detailing is fully mobile. There is no shop and no drop-off location — we bring the equipment, the products and our own water and power to your driveway, your workplace lot or wherever the vehicle is parked, so we never need a tap or an outlet.

• What do you need from me on the day?

  A parking spot with a few feet of room on each side of the vehicle, and the keys. Everything else — water, power, the machines, the products, the towels — comes with us. If you are not going to be home, leave the keys somewhere we can find them and text us where.

• Which towns do you cover?

  Slippery Rock, Grove City, Butler, Mercer, Harrisville, Portersville and New Castle. If you are just outside that list, call and ask — depending on the day and what else is booked, we can often make it work.

• How long does it take?

  An exterior hand wash is 35 minutes and a wash with wax and sealant 45 minutes. A basic interior runs 1 hour and a deep interior 2 hours. A full detail is 2.5 hours, and a full detail with protection 2 hours 40 minutes. We book arrival windows rather than exact start times so a job that runs long does not make the next customer wait in the dark.

• What happens if it rains?

  Interior work goes ahead in almost any weather. Exterior work needs the vehicle to be dry enough to wash and dry properly, so if the forecast is bad we will call you the day before and move it rather than do a job that will not hold. There is no charge for a weather reschedule.

• How do I pay?

  Payment is due when the work is finished, not when you book. We will confirm the exact total with you before we start, and it will match the number the booking page gave you unless you add something on the day.

• Is the price on the booking page the real price?

  Yes. Every price on this site comes from the same price list, and the booking page adds up your service, your vehicle size, the third-row charge if it applies and every add-on you pick before you submit anything. The only things without a set number are a disaster detail and a boat over 24 feet, and both of those are clearly marked as quoted from photos.

• Can I move or cancel my appointment?

  Yes. Call or text as early as you can and we will move it. The earlier the better — the calendar is small, and an open slot with a day's notice usually gets filled by somebody else.

• Why can I only book some packages at certain times of year?

  Because the work is different in February than it is in July. The Winter Salt package exists to get brine out of a carpet and a sealant onto paint while the salt trucks are still running, and selling it in August would be selling you something you do not need yet. Out-of-season packages stay on the site with their prices so you can plan, and they open again on the date shown.

• Should I book a package or just pick services?

  A package is a bundle at a bundle price, so if it covers what your vehicle needs it works out cheaper than buying the same work piece by piece. If you only need part of it, book the individual service instead. Call us if you are between the two and we will tell you honestly which is less money.

• Winter Salt and Spring Recovery are both showing. Which one?

  They overlap through March on purpose. Early in the month the salt trucks may still be out, so the winter package is the one that makes sense; by the end of the month they have usually stopped and the spring package is the better buy. If you are not sure which side of that you are on, call and ask.

• How far ahead do I need to book?

  A couple of days is usually enough, and the booking calendar will not offer you anything sooner than that because the van has to be loaded and the day planned. The calendar runs about six weeks out from today. Weekends in spring go first — once the salt stops in March everybody wants the same three Saturdays — so if you want a specific one, book it early.

• Why do I get an arrival window instead of a time?

  Because a detail is not a fixed-length job and pretending otherwise would mean somebody waits. A vehicle that needs an extra hour gets the extra hour. Booking a two-hour arrival window rather than an exact start means the job in front of yours can run long without your appointment collapsing, and you get a text the evening before to confirm.